LUCKNOW: In a major upgrade to Uttar Pradesh’s cybercrime response infrastructure, Director General of Police Rajeev Krishna on Monday inaugurated the expanded Cyber Fraud Mitigation Centre (CFMC) and the upgraded 1930 Cyber Helpline Standalone 2.0 Centre. The specialized facility, launched at the Kalli Paschim Police Lines in Lucknow, significantly boosts the state’s capability to intercept and freeze fraudulent transactions in real time.
The expanded facility houses 80 operator seats, representing an nearly six-fold expansion from the state’s initial cyber helpline setup. The infrastructure transformation follows a strategic roadmap that began in January 2021 with just 14 operator desks under the original number 155260.
Strategic Capacity Expansion and Sector Integration
Following the nationwide rollout of the 1930 cyber helpline in 2022, the call intake capacity initially remained at 14 desks before incrementally moving to 20 seats in November 2023. The state established its first standalone cyber response center in July 2025, which increased local capability to 50 operational seats. The current Standalone 2.0 inauguration appends another 30 seats to the floor, optimizing the state’s daily complaint handling volume.
The inauguration event drew senior representation from cross-sector institutions, emphasizing the critical link between law enforcement and the financial ecosystem. Attendees included Reserve Bank of India Regional Director Pankaj Kumar, NABARD Chief General Manager Pankaj Kumar, and Bank of Baroda General Manager and SLBC Convenor Shailendra Kumar Singh.
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Focusing Resources on Critical Response Windows
Addressing the gathering, DGP Rajeev Krishna emphasized that cyber fraud investigations function as a direct race against time. In cybercrime cases, the immediate minutes following a crime are considered vital to saving a victim’s money. Promptly lodging reports via the 1930 helpline improves the operational probability of securing liens and freezing fraudulent siphoning paths.
The state’s expanded infrastructure framework is explicitly designed to interrupt illicit financial transfers, trace final proceeds, and destabilize networks operated by digital criminals. DGP Krishna formally credited the efforts of DG Cyber Crime Binod Kumar Singh, alongside cyber headquarters teams and cooperating banking partners, for the rapid execution of the standalone upgrade.
Mitigation Metrics and Banking Partner Milestones
The core operational axis of the state’s defensive apparatus rests on the Cyber Fraud Mitigation Centre, which serves as a live coordination node linking police tracking systems with commercial banks. The network has integrated 19 prominent banking institutions and 20 specialized representatives directly into the response facility, including State Bank of India, Punjab National Bank, HDFC Bank, and IndusInd Bank.
The direct on-site presence of bank officials has drastically compressed response time limits. According to DG Binod Kumar Singh, the real-time coordination model successfully secured liens and blocked fraudulent accounts to preserve ₹466.9 crore between April 2025 and April 2026. Furthermore, the state’s weighted lien efficiency reached a record high of 37.3% in April 2026, positioning the operation as a key case study in technology-driven financial intervention.
