Jaipur Police have arrested 14 people for allegedly operating a fraudulent call centre that impersonated Apple’s customer-support services to cheat people living in the United States. Police seized 24 mobile phones, 13 laptops and other electronic equipment during a raid in the city’s Vidyadhar Nagar area.
The suspects allegedly sent fraudulent messages to American residents, claiming that payments of $399, $499 or $699 had been approved for Apple products or services. The messages were allegedly designed to frighten recipients into believing that unauthorised transactions had occurred.
Police suspect the accused used these false billing alerts to convince victims to seek assistance. They would then allegedly pose as Apple customer-support representatives and offer to resolve the supposed payment problems.
The operation was carried out jointly by the Cyber Crime Unit, Jaipur West Police and the District Special Team (DST).
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Fake Apple Billing Messages Used to Target American Residents
According to investigators, the accused were operating the suspected fraudulent call centre from a rented flat in Jaipur’s Vidyadhar Nagar police station area.
The alleged operation relied on impersonating Apple Customer Support and Technical Support to gain the confidence of potential victims.
Rather than making ordinary unsolicited calls, the group allegedly sent messages indicating that expensive Apple-related purchases or services had already been authorised.
The amounts mentioned in the messages included $399, $499 and $699.
These figures were apparently intended to make recipients concerned about unauthorised deductions from their accounts.
A person receiving such a notification might assume their Apple account had been compromised or that someone had used their payment details without permission.
Police suspect the accused exploited this concern by presenting themselves as authorised support personnel capable of resolving the supposed billing issue.
The precise payment methods allegedly used to collect money from victims have not yet been publicly established.
Investigators are examining whether the suspects obtained financial information, persuaded victims to transfer money or used other methods after establishing contact.
Police Seize 24 Phones and 13 Laptops During Raid
The arrests followed intelligence gathered by the Jaipur Cyber Crime Unit as part of an ongoing campaign against online fraud.
According to Deputy Superintendent of Police Aditya Punia, the information prompted a joint operation involving the Cyber Crime Unit, Jaipur West Police and DST.
Police raided the suspected call centre and arrested 14 people allegedly involved in the operation.
During the raid, investigators recovered 24 mobile phones, 13 laptops, routers, SIM cards, chargers, extension cords and other electronic equipment.
The seized devices are expected to play an important role in establishing how the suspected fraud operation functioned.
Investigators are examining the phones and computers to identify communication records, potential victims, payment details and other evidence that could establish the accused individuals’ respective roles.
The large number of devices recovered also raises questions about the scale of the operation.
However, police have not yet confirmed how many Americans were allegedly cheated or the total financial losses connected with the suspected network.
Earlier Jaipur Raids Exposed Similar International Call Centre Frauds
The latest operation follows another major investigation into fraudulent international call centres operating from Jaipur.
In November 2025, Jaipur Police arrested 60 people after raiding two alleged fake call centres in Malviya Nagar and Pratap Nagar.
Those suspects allegedly impersonated Amazon and Apple customer-support representatives to target American residents.
Investigators found that fraudulent customer-care numbers were being displayed in internet search results. When victims called those numbers, operators allegedly pretended to offer technical assistance before transferring the calls to other members of the suspected network.
Some suspects allegedly impersonated bank employees and American government officials, using fabricated legal threats and financial warnings to obtain money.
Police recovered 57 desktop computers, three laptops and other digital records during that earlier operation.
Although both cases involve the alleged impersonation of international technology companies, authorities have not established any connection between the November 2025 arrests and the latest investigation.
The September 2026 case involves a different reported approach, with suspects allegedly sending false billing notifications to persuade potential victims to engage with fake support representatives.
Police Investigate Wider Network and Financial Transactions
Investigators are now examining the suspected financial transactions associated with the latest call centre.
Police are attempting to identify the number of people contacted, the possible financial losses and the involvement of each arrested individual.
The investigation will also examine whether the suspects were operating independently or were connected with other cyber fraud networks.
Digital records recovered during the raid could help investigators reconstruct the suspected operation and identify additional individuals who may have been involved.
Authorities have not yet disclosed the identities of the arrested suspects, the total amount allegedly defrauded or the number of confirmed victims.
The allegations remain under investigation and have not been established in court.
What this means for you
Never call a customer-support number or click a link provided in an unexpected billing notification. If you receive an alert about an unfamiliar Apple transaction, independently open your Apple account or visit Apple’s official support website to verify the charge.
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