The Deeg Cyber Police in Rajasthan, with assistance from Delhi Police, have uncovered an alleged online fraud network operating in the name of credit cards.
A total of 83 people, including 43 women, were detained during a late-night raid at the Anand Enterprises office in Uttam Nagar, Delhi.
According to police, a large number of employees and training staff were present in the three-storey building, where calls were allegedly being made to customers regarding credit card services. The suspects allegedly used fake Axis Bank identity cards and visiting cards to gain customers’ trust.
The investigation began following a complaint by the manager of the Axis Bank Deeg branch. On August 20, branch manager Phool Singh filed a complaint with the Deeg Cyber Police Station, stating that some individuals were contacting customers using fake identity cards and visiting cards in the name of Axis Bank to offer credit cards. Following the complaint, cyber police began collecting technical information to identify the suspects.
Fake Documents Led Police to the Network
During the investigation, police identified Akash Rathore, a resident of Azamgarh, Uttar Pradesh. According to police, Akash had contacted a customer promising to arrange an Axis Bank credit card. When the customer asked for proof of his identity and association with the bank, Akash allegedly sent an Axis Bank visiting card and identity card through WhatsApp.
The customer became suspicious after seeing the documents and showed them to an acquaintance who worked at a bank. The documents were subsequently verified by the Axis Bank vigilance team and were found to be fake. Police then registered a case and intensified their investigation into the suspected network.
Police arrested Akash Rathore and took him into custody for questioning. During interrogation, he allegedly provided information about a larger network operating in Delhi. Based on this information, a Deeg Cyber Police team travelled to Delhi and coordinated with local police to identify the office operating in Uttam Nagar.
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Calling and Training Were Allegedly Underway in Three-Storey Office
According to police, the raid was conducted with technical and ground support from Delhi Police’s Cyber Dwarka and Uttam Nagar police teams. A large number of employees and training staff were found inside the three-storey office during the operation. Police detained 83 people, including 43 women.
All those detained were brought to Deeg for further legal action and questioning. Police are now investigating the specific role of each person present at the office and determining what responsibilities had been assigned to the employees involved in contacting customers.
During the preliminary questioning, the name of 47-year-old Saloni Mittal, who allegedly operated the office, emerged. Police are investigating allegations that customers were contacted by callers posing as bank representatives and were allegedly lured through offers of credit card-related services.
Police Investigating Who Created the Fake Bank IDs
A key part of the investigation is identifying who prepared the fake Axis Bank identity cards and visiting cards. Police are trying to determine whether the documents were created solely to gain customers’ confidence or whether they were part of a larger organised cyber fraud network.
Investigators are also examining how the call centre employees obtained customers’ mobile numbers and other information. Police are checking whether information available through the bank’s official website or other sources was being used to identify and approach potential customers.
SIM Cards Also Under Investigation
Police have begun examining the SIM cards used for making calls from the office. Preliminary checks indicate that the SIM cards were registered in the names of the individuals who were allegedly making calls from the office. Police have so far not found indications that the SIM cards were registered using fake identities.
Investigators are now examining call records, mobile phones, digital data and communication links among those detained. The objective is to determine how many customers were contacted from the office and whether any of them were allegedly defrauded.
83 People Questioned, Links to Other Cases Being Probed
Deeg Cyber Police are questioning all 83 people detained during the operation. Investigators are examining their individual roles, the calling process, the people responsible for preparing the fake documents and possible financial transactions linked to the alleged operation.
Police are also investigating whether the Delhi-based network has links to other cyber fraud cases reported in Rajasthan or elsewhere. Further questioning and technical analysis could reveal the involvement of additional people.
Investigators are particularly examining what happened after customers were contacted, how they were allegedly moved into the next stage of the suspected fraud, and who was coordinating the overall operation.
