A major organised cyber fraud network has been busted in the city, where a fake call centre was allegedly operating under the guise of providing E-Mitra retailer IDs. In a coordinated police operation, nine people were arrested, while a minor was sent to a child care institution. The racket was running from a rented premises near ABS Plaza in the Jagatpura area.
Modus Operandi
Investigations revealed that the accused had created a fake online portal to trap individuals aspiring to become E-Mitra retailers. Victims were assured of official registration and ID issuance, but were first asked to pay registration and processing fees through UPI transfers and QR code payments. After the payments were made, no genuine ID was issued, and the victims were unable to access any E-Mitra services.
According to preliminary estimates, the gang allegedly collected between ₹5,000 and ₹40,000 from each applicant. Authorities suspect that a large number of individuals may have been defrauded. Investigators also believe that sensitive applicant data may have been illegally accessed, which helped the gang systematically target genuine applicants.
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Evidence and Ongoing Probe
During the raid, police recovered eight laptops, nine mobile phones, six chargers, and a vehicle allegedly used in the scam. Inside the call centre, multiple individuals were found actively making calls and using scripts to lure new victims into the fraud network.
The arrested accused have been identified as Ajay Singh, Indrajeet Singh, Shubham Yogi, Dilkhush Gurjar, Sonia Dwivedi, Neha Singh, Kanchan Mahawar, Ritu Singh, and Shalu Rawat. All accused have been taken into custody for further legal proceedings.
Police officials stated that the main mastermind of the racket is still absconding and efforts are underway to trace him. Initial investigation suggests that the network may extend beyond Rajasthan and could be connected to similar operations in other states.
Warnings and Next Steps
Officials said the case once again highlights how cybercriminals are exploiting government schemes and digital service platforms to deceive citizens. The public has been advised to use only official portals for any registration or service and avoid trusting unknown links, QR codes, or unsolicited calls.
E-Mitra is a government-backed digital service platform in Rajasthan used for accessing various public services. Taking advantage of its credibility, the accused allegedly ran a fake call centre and posed as authorised agents, convincing applicants that they would soon receive official retailer IDs.
Investigators also suspect that applicant data may have been leaked from an unauthorised source, enabling targeted fraud. The accused used UPI and QR code-based transactions to collect money, which was quickly transferred into multiple accounts, making it difficult to trace.
Forensic examination of the seized electronic devices is currently underway to determine the full extent of the fraud and the total amount involved. The search for the mastermind and other associates has been intensified.
Authorities have urged citizens to remain vigilant and avoid sharing personal or financial details on unverified platforms. The case reflects the growing sophistication of cyber fraud networks exploiting digital trust systems, and the investigation is still in progress.
