A man who ordered a high-end graphics card valued at around Rs 2.9 lakh has alleged that he received a packet of detergent instead, and has accused Amazon of delaying his refund while claiming the existence of a larger internal fraud network within the company’s logistics system.
Order Mix-Up Raises Fraud Allegations
The buyer, identified as Swagat Nayak, said his order for a Gigabyte RTX 5090 took an unexpected turn when the package delivered to him contained a packet of ‘Ghadi’ detergent. The order had been marked “Fulfilled by Amazon,” a tag that typically indicates the item is stored and shipped through the company’s own warehouses.
Nayak claimed that the issue was not limited to a delivery error. He alleged that there was a “massive, organised internal fraud ring operating right out of Amazon’s own logistics hubs,” citing what he described as fake tax details, shell entities, and suspicious warehouse and office locations linked to the transaction.
Dispute Over Refund and Expanding Probe
According to Nayak, Amazon initially denied his refund request. He said the company later assured him of a refund after his posts gained attention and after he filed a complaint with the National Consumer Helpline. However, he alleged that the refund process was repeatedly delayed, with a promised date of March 30 being pushed to April 7.
As he continued to investigate, Nayak said he found irregularities in the invoice issued by the seller, listed as “Fab World Point.” The document, he claimed, carried a zero per cent GST charge and an HSN code that “does not exist.” He also pointed out that the invoice was billed under the name of an individual.
Nayak further stated that he identified another buyer who allegedly received a packet of sugar instead of a GPU. He said that person had sent legal notices to Amazon and later received a manually typed email from a company representative promising a refund.
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Invoice Irregularities and Wider Concerns
Nayak said he examined GSTIN details linked to the invoice and found connections to two different registered businesses, one dealing in garments and the other in construction materials. He also claimed that the administrative office listed under the GST registration was located close to an Amazon warehouse in Okhla and near offices associated with the product’s importer.
He has since said he is pursuing formal legal action and has filed a complaint with the National Cyber Crime authorities. “This isn’t just about my Rs 3 lakh anymore,” he said, adding that the matter pointed to a broader and organised issue.
The incident has drawn reactions on social media, with several users praising the buyer’s persistence and urging further investigation. Some suggested that such cases may be more widespread but remain unreported.
