Gurgaon | January 13, 2026 | Cybercrime complaints in Gurgaon increased by 6% in 2025 compared to the previous year, even as the total financial losses suffered by victims declined sharply, according to official police data. While the city recorded a higher number of reported cases, improved response mechanisms and tighter coordination with banks helped bring down the amount lost to online fraud by nearly a quarter.
Data shared by the cyber police show that the number of cybercrime complaints rose from 40,051 in 2024 to 42,327 in 2025. In contrast, the total amount defrauded dropped from nearly ₹388 crore in 2024 to ₹286 crore in 2025 — a reduction of about ₹102 crore. During the same period, registrations of first information reports (FIRs) increased from 1,358 to 1,680.
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Police officials attributed the decline in losses to faster freezing of fraudulent accounts, improved coordination with banks, targeted awareness campaigns and quicker reporting by victims.
Crackdown on Bank-Fraud Nexus
Officials said a major factor behind the reduction in fraud losses was action taken against bank officials allegedly colluding with cybercriminals. Cyber police teams arrested around 50 bank officials over the year, uncovering a nexus between certain bank employees and fraud networks.
Investigators found that in several cases, sensitive customer information — particularly details of credit card holders — had been leaked to cybercriminals. This data was then used for phishing attacks, fake investment scams, “digital arrest” frauds and OTP-based thefts.
Following the crackdown, banks put in place dedicated response teams to receive police alerts and act on them in real time. This led to quicker freezing of accounts used to park defrauded money, limiting the ability of fraudsters to move or withdraw funds.
Money Frozen and Recovered Also Declines
As overall losses declined, the amount of money frozen and recovered also saw a drop. Police data show that banks froze around ₹61 crore in 2025, compared to about ₹94 crore in 2024. Similarly, the amount returned to victims fell from ₹41 crore in 2024 to ₹33 crore in 2025.
Officials explained that the decline in frozen and recovered sums was a direct outcome of fewer high-value frauds being successfully executed during the year.
Early Intervention Prevents Big Losses
Improved coordination between banks and law enforcement also helped prevent large-scale fraud attempts. In one instance in November, a bank official noticed a series of unusually large transfers from a customer’s account and intervened immediately. The official alerted recipient banks and requested that the transactions be put on hold.
The timely action helped foil a “digital arrest” scam in which a senior citizen could have lost more than ₹6 crore, police said.
Arrests Rise as Gangs Busted
Even as financial losses declined, arrests in cybercrime cases rose significantly. Police arrested 2,690 people in 2025, up from 1,868 in 2024. Senior officers said the increase was due to the busting of several organised gangs involved in online scams, mule accounts and data theft operations.
Many of these groups were operating across multiple states, using layered bank accounts and digital wallets to launder proceeds of crime.
Why Gurgaon Remains a Prime Target
Police officials said Gurgaon continues to be a preferred target for cybercriminals due to its large population of professionals, high volume of digital transactions and widespread use of online services, including banking, investments and e-commerce.
“With a digitally active population, the city remains vulnerable. Awareness and timely reporting are crucial,” an officer said.
Authorities have once again urged residents to report cyber fraud immediately through the national cybercrime reporting portal or local cyber police stations. Early reporting, officials stressed, remains the most effective way to freeze fraudulent transactions and improve the chances of recovery.
About the author — Suvedita Nath is a science student with a growing interest in cybercrime and digital safety. She writes on online activity, cyber threats, and technology-driven risks. Her work focuses on clarity, accuracy, and public awareness.
