The Employees’ Provident Fund Organisation has issued a fresh advisory warning subscribers against fake calls, suspicious links, cloned platforms and fraudulent agents who impersonate officials to steal sensitive personal and financial information. The organisation has urged users to access EPFO services only through the official website and the UMANG app.
EPFO Says Sensitive Details Are Never Sought on Calls
EPFO clarified that fraudsters often pose as official representatives to obtain Universal Account Number details, passwords, OTPs, Aadhaar information, bank account details and debit or credit card credentials. It stated that such information is never requested through phone calls, SMS, emails or social media platforms.
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The organisation has advised subscribers to verify the authenticity of any website before entering personal information. It also said that all EPFO services are free and that citizens do not need to pay agents or intermediaries for PF claims, balance checks or account updates.
Users Warned Against Unknown Links and APK Files
The advisory warned users not to click unknown links, download suspicious files or respond to unsolicited calls and messages. EPFO said such actions could allow hackers to install malware on devices, leading to data theft and financial loss.
Subscribers have also been advised to avoid downloading APK files from untrusted sources, as these may compromise device security. EPFO recommended that users keep their registered mobile numbers and email IDs updated with their UAN accounts to receive official alerts and notifications on time.
Awareness and Account Security Emphasised
EPFO urged subscribers to report suspicious activity through its official grievance portal or helpline channels. It also recommended two-factor authentication, strong and unique passwords, regular monitoring of PF accounts and careful verification of every message, call or email before responding.
Cybersecurity experts have warned that fraudsters are increasingly using social engineering, fake portals, counterfeit customer care numbers and cloned apps to target users. EPFO said awareness remains the strongest defence against online fraud and urged citizens to rely only on verified official sources before sharing any data.
