On September 6, 2025, Chief Minister Yogi Adityanath, under the leadership and administrative guidance of Transport Commissioner Brajesh Narain Singh, inaugurated a broad package of reforms in Uttar Pradesh’s transport sector, positioning the state as a testing ground for digital-first governance. For the first time, over 1.5 lakh Common Service Centers (CSCs) across the state will offer faceless transport services, enabling citizens to access 45 key services without visiting transport offices. The initiative marks a decisive shift toward convenience and transparency in a department long criticized for inefficiency.
The announcement was made at a high-profile event in Lucknow, where the Chief Minister was joined by Transport Minister Dayashankar Singh and senior officials.
Technology Meets Transport
The new framework integrates chatbots, AI-driven analytics, and digital tracking apps to deliver citizen services. Alongside, the government has rolled out the UP Margdarshi mobile application and a 149 transport helpline designed to resolve complaints swiftly. A dedicated Digital Bus Tracking App will allow commuters to monitor routes in real time, reflecting an attempt to bring public transport closer to urban standards of efficiency.
Equally significant was the unveiling of new testing facilities and training centers for drivers, supported by automated systems to standardize licensing and safety protocols. Officials said the integration of data-driven processes would not only reduce delays but also cut opportunities for corruption.
Infrastructure and Innovation
The state has paired these digital rollouts with visible investments in hardware. The Chief Minister flagged off 400 new BS-6 buses, including electric and CNG-powered models, and greenlit the deployment of 70 inspector vehicles for road enforcement. Seven bus stations under PPP models and 25 grant-based bus stations and workshops are also in the pipeline.
In addition, double-decker electric buses and expanded simulation labs for training drivers underscore the state’s embrace of new technologies. Collaborations with institutions such as IIT Kharagpur are expected to introduce advanced research into road safety, while MoUs under the National Rural Livelihood Mission will bring more women into the driver workforce.
Public Service With a Global Touch
Perhaps the most ambitious element of the announcement was the launch of an International Driving Permit booklet, aligning Uttar Pradesh with global mobility norms. This is part of a wider vision to present the state as both a hub of innovation and a gateway for its citizens to participate in international work opportunities.
The government’s messaging emphasized accessibility—“Jan-Jan ke liye sulabh, surakshit parivahan sevaayein”—conveying a commitment to make transport safer and more inclusive. Observers note that these changes, if implemented effectively, could set a precedent for other states, where digitization of transport services remains uneven and piecemeal.