In response to the rising number of cyber fraud complaints, Nagpur Police have introduced a comprehensive Standard Operating Procedure (SOP) aimed at improving the efficiency, transparency, and fairness of handling such cases.
The new SOP lays down clear timelines, accountability measures, and safeguards for victims, while also addressing concerns around arbitrary action during investigations.
Time-bound action for faster resolution
A key feature of the SOP is the introduction of strict timelines for handling cyber fraud complaints.
Police have been directed to ensure that:
- Financial fraud complaints are addressed within 15 days
- Frozen bank accounts must be reviewed and unfrozen within 90 days if no legal order exists
This is expected to significantly reduce delays and improve fund recovery chances for victims.
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Focus on due process and accountability
The SOP emphasises that officers must follow proper legal procedures before taking coercive actions, such as freezing bank accounts.
Importantly, it directs police to:
- Avoid unnecessary account freezes
- Distinguish between actual accused and innocent account holders
- Ensure proper documentation before initiating action
Officials have warned that accountability will be fixed on officers for any deviation from prescribed procedures.
Protection for victims and genuine account holders
A major concern in cyber fraud cases has been the indiscriminate freezing of accounts, often affecting innocent individuals.
The new SOP addresses this by requiring investigators to carefully verify the role of account holders, especially in cases involving:
- Hacked accounts
- Mule accounts unknowingly used
- Victims whose accounts were misused
The move aims to balance enforcement with protection of livelihoods and financial access.
Standardised investigation process
The SOP introduces a uniform procedure for handling complaints, including:
- Verification of complaints before registration
- Filing of FIRs or e-FIRs based on case details
- Tracking of funds through coordinated banking channels
- Documentation of evidence and digital trails
This standardisation is expected to reduce confusion and ensure consistency across police units.
Push for inter-state coordination and training
Given the cross-border nature of cybercrime, the SOP also stresses the need for inter-state coordination and better communication between agencies.
Additionally, police personnel will receive specialised training to handle cyber fraud cases more effectively and adapt to evolving digital crime methods.
Strengthening cybercrime response
With cyber fraud cases rising sharply in recent years, the SOP represents a shift toward a more structured and rights-conscious enforcement approach.
Officials believe the framework will not only improve investigation outcomes but also enhance public trust in cybercrime policing, ensuring that both victims and legitimate account holders are treated fairly.
About the author – Rehan Khan is a law student and legal journalist with a keen interest in cybercrime, digital fraud, and emerging technology laws. He writes on the intersection of law, cybersecurity, and online safety, focusing on developments that impact individuals and institutions in India.
