Kolkata: Kolkata has recorded a staggering ₹482 crore loss to cyber fraud over the past two years, with senior citizens accounting for nearly 80% of the victims, according to city police data. In 2024 alone, losses stood at ₹274 crore, while 2025 saw ₹208 crore siphoned off. Although the overall amount has marginally declined, the disproportionate targeting of the elderly remains a serious concern.
Officials said fraudsters are using tactics such as “digital arrest” scams, fake investment schemes, KYC update frauds and impersonation calls to trap senior citizens. In many cases, victims are threatened with supposed law enforcement action or lured with promises of high returns, prompting them to transfer funds. The money is then swiftly routed through multiple mule accounts within minutes, making recovery difficult.
Certified Cyber Crime Investigator Course Launched by Centre for Police Technology
To tackle the growing menace, Kolkata Police has launched a 24×7 initiative titled ‘Digital Prahari’. A dedicated toll-free helpline — 1800-345-0066 — has been activated, functioning alongside the national cybercrime helpline 1930.
Police Commissioner Supratim Sarkar emphasised the importance of the “golden hour” in cybercrime cases. “Once the money is transferred, it moves rapidly across accounts. Immediate reporting significantly increases the chances of freezing and recovering the funds,” he said.
Focus on the ‘Golden Hour’
The Digital Prahari helpline is designed to guide victims through the critical initial phase. It assists with blocking transactions, obtaining necessary court orders, and coordinating with banks and divisional cyber cells to facilitate recovery.
Deputy Commissioner (Cyber) Abhishek Modi said many complainants are unaware of the steps that follow a call to 1930. “People often do not know how much money has been blocked or how to begin the restoration process. We provide step-by-step assistance to ensure proper legal and banking coordination,” he explained.
According to police data, the recovery rate of defrauded money has improved from 10% in 2024 to 18% in 2025, reflecting quicker intervention and improved coordination.
Crackdown on Evolving Tactics
Investigators have warned that cybercriminals are increasingly deploying AI-generated deepfake videos, fake hotel booking portals and fraudulent investment websites. To enhance awareness, the police have introduced a monthly newsletter titled ‘Cyber Pass’, detailing emerging fraud patterns and offering guidance on safe digital practices.
A dedicated blocking cell is also being set up, maintaining a repository of fraudulent phone numbers, IMEI numbers, malicious URLs and fake websites. Authorities are coordinating with the Department of Telecommunications and digital platforms to permanently block such resources.
Police have urged families to sensitise senior members about common online fraud tactics. Officials said the ‘Digital Prahari’ initiative aims not only to provide immediate assistance but also to strengthen long-term digital awareness and preventive mechanisms in an increasingly complex cyber threat landscape.
About the author — Suvedita Nath is a science student with a growing interest in cybercrime and digital safety. She writes on online activity, cyber threats, and technology-driven risks. Her work focuses on clarity, accuracy, and public awareness.
