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Contact List Of Grievance Officers Of The Social Media Giants Under New IT Rules
NEW DELHI: As per the guidelines laid by the new IT rules, every social media site has to appoint a grievance officer, nodal officer and chief compliance officer. These officials are required to be a helping hand for the huge customers of these networking sites. And they have to be the residents of India.
According to reports, India’s new social media guidelines are intended to curb the abuse and misuse of digital platforms. It also provides users with a strong grievance redressal platform.
As a result, the grievance officer must recognise the complaint within 24 hours of its receipt and resolve it within 15 days of its receipt. Any order, notice, or instruction issued by the authorities will be received and acknowledged by the officer.
As per the new IT rules, social media companies will have to put down flagged content within 36 hours, and remove within 24 hours content that is flagged for nudity, pornography etc.
Not adhering to the rules would result in these platforms losing the intermediary status, which provides them immunity from responsibility for any third-party data hosted by them.
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Now, all the major social media giants have appointed their new Grievance Officers. And here is all that you need to know about the different Grievance Officers of the Social Media Giants like WhatsApp, Facebook, etc.
1. Facebook :
The Grievance Officer’s role, as mandated by the Information Technology Act, 2000, for operations within India, involves addressing user or victim grievances, but not handling legal processes.
For inquiries related to the grievance redressal mechanism process, you can reach out to Facebook’s Grievance Officer through the following contact details, as required by Indian law:
Name: Amrita Kaushik Email: fbgoindia@support.facebook.com
Please be aware that this email is solely designated for addressing queries related to the grievance redressal mechanism.
Alternatively, you can contact Facebook in India by sending a letter to the following address:
Meta Platforms, Inc Unit 28 and 29 The Executive Centre, Level 18, DLF Cyber City, Building No. 5, Tower A, Phase III Gurgaon 122002, India
2. WhatsApp:
To get in touch with the Grievance Officer, you have the option of sending a letter to the following address:
Siddhartha Nahar Attention: Grievance Officer WhatsApp, LLC Unit B8 and B10 The Executive Center, Level 18 DLF Cyber City, Building No. 5, Tower A, Phase III Gurgaon – 122002 India
Please refrain from using this channel to make any law enforcement requests or to serve legal processes. If you are a law enforcement official, WhatsApp have a separate process for you to reach them, which you can find in our information for law enforcement authorities.
Additionally, you can also reach out to WhatsApp in India by mail using the same address provided above.
Should you wish to contact the Grievance Officer directly, you may do so by addressing your letter to Siddhartha Nahar with “Attention: Grievance Officer” clearly indicated at the top.
3. LinkedIn has the Legal Policy Manager, Tanya Mampilly, as its Grievance Officer for India.
She can be reached at:
Tanya Mampilly
Legal Content Policy Manager
LinkedIn Technology Information Pvt. Ltd.
Tower A, Global Technology Park
Bangalore 560103
4. Twitter / X Corp:
X Corp.
1355 Market St #900
San Francisco, California 94103
United States
grievance-officer-in @ twitter.com
Report to Grievance Officer Form
Resident Grievance Officer
Vinay Prakash
X Corp. can be contacted in India at the following address:
8th Floor, The Estate,
121 Dickenson Road,
Bangalore 560 042
NOTE: Please submit law enforcement requests at Twitter’s Legal Request Submission site, available at t.co/lr or legalrequests.twitter.com.
4th Floor, The Estate
grievance-officer-in @ twitter.com
5. Koo, an Indian twitter rival, has appointed Rahul Satyakam, who is the Operations Manager at Koo, as its Resident Grievance Officer.
Contact Details:
Name: Mr. Rahul Satyakam
Email: redressal@kooapp.com
6. ShareChat announced Harleen Sethi as its Resident Grievance Officer as well as Nodal Contact Person and G. T. Thomas Phillippe as Chief Compliance Officer. Harleen Sethi is currently also working as the Senior Public Policy Counsel at ShareChat while G. T. Thomas Phillippe is the General Counsel at ShareChat.
Contact Details:
Ms. Harleen Sethi (Resident Grievance Officer): grievance@sharechat.co and nodalofficer@sharechat.co For Law Enforcement Coordination
Mr. G. T. Thomas Phillippe (Chief Compliance Officer)
complianceofficer@sharechat.co – For Regulatory Compliance
7. Telegram has appointed Abhimanyu Yadav as the designated grievance officer. Popular encrypted messaging site on its website mentions: For India, in case of public content which is not in accordance with the Updated Intermediary Policy, Mr Abhimanyu Yadav (abhimanyu@telegram.org) is the designated grievance officer.
8. Chingari, an Indian Tiktok clone, has appointed Deepak Salvi as its grievance officer. Chingari has appointed Aditya Kothari and Biswatma Nayak as its chief compliance officer and nodal officer, respectively.
Contact Details:
Name: Mr, Deepak Salvi
Designation: Chief Operating Officer
Email ID: grievanceofficer@chingari.io
Phone number: +919321498897
9. Google’s Contact Us page mentions Joe Grier as the contact person, his designation is not mentioned and his address shows that he is based in the US and not in India, as the guidelines mandate. Experts claim that this clearly is a violation of the rules.
Contact Details:
Google LLC
attn: Joe Grier
E-Mail: support-in@google.com
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