The Rajasthan Police have uncovered an illicit technical support call centre operating in Jaipur that allegedly targeted citizens of the United States through elaborate online deception schemes. Following a coordinated raid in the Bhankrota police station jurisdiction on October 20, law enforcement officers detained 10 individuals, comprising eight men and two women. The suspects allegedly contacted American mobile users under the pretext of fixing non-existent technical problems on their iPhones, charging them substantial fees for bogus support services. In addition, members of the group reportedly impersonated banking representatives to extract sensitive personal financial records. Investigators seized 19 mobile phones, 12 laptops, and extensive networking hardware from the site, with inquiries now focusing on tracing the financial proceeds and identifying the network’s key handlers.
Cross-Border Tech Support Scheme Operated via Dedicated Software
Initial police inquiries revealed that the illicit call centre utilised X-Lite software and dedicated toll-free numbers to place calls directly to targets across the United States. Posing as certified support professionals, operators informed victims that their iPhones were affected by serious technical malfunctions or required urgent system assistance. By keeping targets engaged in lengthy calls, staff persuaded them to authorize substantial payments for fictitious repairs and service contracts.
Investigators are currently tracing how the suspects secured contact directories of overseas citizens and who procured the software licenses and toll-free telecommunication infrastructure. Officials suspect the facility functioned as an operational node within a wider organized crime network. Detectives are working to establish whether the setup operated as a self-contained unit or maintained active links with other fraudulent operations and international syndicates.
Impersonation of Banking Personnel Used to Harvest Confidential Data
Beyond fake technical support calls, the operation deployed other deceptive practices to capture confidential financial information. A female operative working within the facility reportedly posed as a bank official during communications with American targets. After gaining their confidence, she allegedly acquired sensitive banking credentials and personal identification details under the guise of security verification.
The extracted financial information was subsequently transmitted through a private Telegram channel. Police suspect that senior network coordinators used this compromised data to make unauthorized withdrawals from foreign accounts or execute illicit electronic fund movements. Investigators are currently identifying the banking routes used to channel the funds and are working to establish whether the financial proceeds were retained within domestic banking circuits or redirected abroad.
Multi-State Detainees Held in Bhankrota Enforcement Action
The police operation was executed on October 20 in the Bhankrota police station area following actionable intelligence provided by the CST NDPS team. All 10 detained individuals, aged between 24 and 31, originate from diverse states across India, including Haryana, Assam, West Bengal, Nagaland, and Manipur. The Bhankrota police station has taken charge of the legal proceedings regarding the suspects and the confiscated equipment.
Digital forensic analysts have begun examining the 12 laptops, 19 smartphones, and auxiliary computing devices retrieved during the search. Technical experts are analyzing message logs from WhatsApp and Telegram, call detail records, and stored customer databases to reconstruct the operation’s workflow and determine the full volume of stolen funds. The 10 suspects remain under police examination as authorities work to track the operational masterminds and assess the full scale of the cross-border enterprise.
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