New Delhi — The Indian government recently launched GST 2.0, simplifying the Goods and Services Tax into two primary slabs — 5 percent and 18 percent. The reform aims to make goods and services more affordable for consumers while enhancing transparency in the tax system.
However, some consumers have reported that certain businesses have failed to pass on the benefits of the revised GST rates. In such cases, the Central Consumer Protection Authority (CCPA) has the mandate to investigate violations and take stringent action against companies that fail to comply.
Highlights
- New GST rates took effect on September 22, 2025, with main slabs at 5% and 18%.
- The CCPA monitors consumer rights and can act against violations.
- Consumers can lodge complaints online via the National Consumer Helpline.
What is the CCPA?
The Central Consumer Protection Authority (CCPA) was established under the Consumer Protection Act, 2019, and has been in force since July 24, 2020. Its primary objective is to safeguard consumers’ rights and ensure violations are addressed promptly.
Under the CCPA framework:
- Consumer rights are protected, promoted, and enforced.
- Unfair and misleading trade practices are monitored.
- Advertising must be truthful, comply with legal standards, and avoid false claims.
Experts note that with the new GST slabs in place, it is crucial that consumers experience actual benefits and that any violations are addressed immediately.
FutureCrime Summit 2026: Registrations to Open Soon for India’s Biggest Cybercrime Conference
How to File a Complaint
Consumers who feel that the benefits of new GST rates are not being passed on for any product or service can file a complaint through the National Consumer Helpline website: consumerhelpline.gov.in.
Steps to register a grievance:
- Visit consumerhelpline.gov.in/public.
- Click on ‘Register Grievance’.
- Create an account by providing your name, contact number, email ID, password, and captcha.
- Log in using your credentials and the OTP sent to your mobile.
- Complete the grievance registration form and submit.
This system allows consumers to directly protect their rights and report any violations efficiently.
Key Details of the New GST Rates
- Rates came into effect nationwide on September 22, 2025.
- Main slabs: 5% and 18%.
- “Sin goods” such as tobacco, online gambling, and luxury items carry a 40% tax.
- Some essential goods have been exempted or set to zero GST.
Government oversight ensures that consumers receive real benefits while maintaining transparency in trade practices.
Conclusion
The launch of GST 2.0 is not only about simplifying the tax structure but also about delivering tangible relief to consumers. When consumers exercise their right to lodge complaints, it strengthens accountability and transparency in commerce. Experts suggest that this initiative could enhance consumer confidence and reduce unfair business practices across sectors.
