Noida. The personal and insurance-related information of thousands of Bajaj Life Insurance customers was allegedly leaked and subsequently used by another insurance company, prompting the registration of a case against seven accused at the Noida Cyber Crime Police Station. The accused include call centre company ICCS Digix Limited, five of its former employees and Jopar Insurance Brokers Private Limited. The insurance company has alleged that customer data was shared with the call centre only for lead generation and insurance sales, but some employees allegedly retained and used the confidential information even after leaving their jobs.
According to police, Bajaj Life had provided information related to prospective and existing policyholders to ICCS Digix Limited for lead generation and the sale of insurance products. The data allegedly contained customers’ personal information and details related to their insurance policies. In its complaint, the company alleged that some ICCS employees retained the information without authorisation and subsequently used it for other business purposes.
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According to the complaint, five employees who had been working with ICCS later left the company and joined Jopar Insurance Brokers Private Limited. The company has alleged that after joining the new organisation, the former employees began contacting existing Bajaj Life customers. They allegedly provided the customers with information about insurance products and plans offered by another company. Bajaj Life has described the alleged use of its customer information as unauthorised and raised the matter with the police.
The insurance company has stated that the data provided to ICCS was intended to be used only for lead generation on behalf of Bajaj Life. The employees were not authorised to retain the information after leaving the company or use it for another organisation. The complaint alleges that if former employees used the data to contact Bajaj Life customers, it could amount to misuse of confidential business information and customers’ personal data.
The FIR names ICCS Digix Limited as well as Abhishek Bajaj, Mohammad Mustafa, Vanshika, Vipin Kumar, Nazir Mohammad and Jopar Insurance Brokers Private Limited as accused. Police are now examining the allegations made in the complaint and the alleged chain through which the customer data was retained, transferred and used.
Police have registered the case under relevant provisions of the Information Technology Act along with other applicable sections. During the investigation, officers will examine how the customer data was accessed, which systems or channels were allegedly used to obtain it, who retained the information and whether it was subsequently shared with individuals or organisations. Investigators will also determine how many customers’ details were allegedly used and how many customers were contacted.
Mobile Phones and Computers to Undergo Forensic Examination
The company has requested that the accused persons’ mobile phones, computers, other electronic devices and communication records be examined. Police are expected to use forensic analysis of the devices to establish whether the customer data was stored, transferred or used. Emails, messages, call records, file transfers and other digital activity may also be examined as part of the investigation.
Police said the investigation will seek to establish where the data originated, how many people allegedly gained access to it and for what purpose it was used. Digital evidence and documentary records will be examined to verify the allegations. Further legal action will be taken based on the evidence gathered during the investigation.
About the author — Suvedita Nath is a science student with a growing interest in cybercrime and digital safety. She writes on online activity, cyber threats, and technology-driven risks. Her work focuses on clarity, accuracy, and public awareness.
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