The Chandigarh Cyber Crime Police have arrested the alleged mastermind behind a fake call centre that impersonated bank officials to target credit card users in a sophisticated cyber fraud operation. According to investigators, the accused allegedly operated a network that lured victims by promising enhanced credit card limits and other banking services before sending fake Google Forms and malicious links to their mobile phones. Once victims clicked on the links or shared their personal information, unauthorized transactions were carried out from their bank accounts and credit cards. With the latest arrest, the total number of accused held in the case has risen to five.
Police identified the arrested accused as Ajay Singh alias Ajay Singh Mann (43), a resident of Burari in Delhi. He was apprehended after a months-long investigation into a cyber fraud case registered in December 2025, in which a resident of Sector 45, Chandigarh, was allegedly cheated of nearly ₹1.73 lakh.
According to the complaint, the victim received a phone call from a woman posing as an American Express executive. She allegedly offered to increase the credit limit of the victim’s SBI credit card and later sent a fake Google Form along with a fraudulent WhatsApp link. Investigators said unauthorized transactions amounting to approximately ₹1.73 lakh were carried out shortly after the victim clicked on the link.
During the investigation, cybercrime officials traced a fake call centre operating from a rented house in Delhi through technical evidence and digital trails. A raid conducted at the premises in January 2026 led to the arrest of three women who were allegedly making calls while impersonating bank representatives. Investigators later arrested another accused from Haridwar, who is alleged to have arranged fake bank accounts and SIM cards and helped route the defrauded money through multiple accounts.
Further investigation led police to Ajay Singh, who is believed to have played a central role in running the operation. During preliminary interrogation, investigators found that he allegedly procured customer data, arranged fake bank accounts and SIM cards, and supplied digital devices used in the cyber fraud scheme. Police believe these resources formed the backbone of the syndicate, enabling it to target a large number of victims.
A local court has remanded Ajay Singh to two days of police custody. Investigators believe his custodial interrogation could help identify other members of the syndicate, uncover the financial network supporting the operation, trace the source of compromised customer data, and establish links to additional cyber fraud cases. Police are also examining whether the network has connections with similar organized cybercrime operations in other states.
