Searching for a doctor’s contact number on Google turned into a costly mistake for a city resident, who lost ₹11.44 lakh in a cyber fraud triggered by a mere ₹5 payment. The incident not only highlights the growing sophistication of online scams but also exposes delays in the complaint registration process, as the victim reportedly struggled for nearly 12 months before an FIR was finally lodged.
According to Vishnu Mohan Thakkar, a resident of Kaushalpuri, the incident dates back to March 16, 2025, when he was unwell and tried to contact Sanatan Dharm Chikitsalaya for a medical consultation. Unable to find an official number, he searched on Google and dialed a mobile number listed there.
Fraud begins with a ₹5 ‘token’
The call was answered by a person who claimed to be associated with the hospital. He informed the victim that the doctor would be available the next day and suggested that by paying a ₹5 token fee online, his appointment could be prioritized, allowing him to skip the queue.
Trusting the caller, the victim made the ₹5 payment using his ATM card. This seemingly harmless transaction became the gateway for the fraudster to access his banking details. Shortly after, the accused managed to siphon off ₹11.44 lakh from two of the victim’s bank accounts.
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Victim runs pillar to post for FIR
After discovering the fraud, the victim approached the police to file a complaint. However, he allegedly faced repeated delays and inaction, forcing him to visit multiple offices over the course of nearly a year.
It was only after escalating the matter to senior authorities that a case was finally registered at Nazirabad Police Station. An investigation has now been initiated, with officials examining transaction trails and attempting to identify the accused.
How such cyber frauds operate
The case underscores a growing trend where cybercriminals exploit small payments or “verification fees” to trap unsuspecting victims. By listing fake contact numbers on search engines and posing as representatives of trusted institutions, fraudsters gain credibility.
Once the victim initiates even a minimal transaction, scammers use various techniques—such as phishing links, remote access tools, or card detail capture—to infiltrate banking systems and execute large-scale fraud.
Expert warning on social engineering tactics
Renowned cyber crime expert and former IPS officer Prof. Triveni Singh explains, “Cyber criminals are increasingly using social engineering tactics to lure victims through small-value transactions. A ₹5 or ₹10 payment is just a pretext—the real objective is to gain access to banking credentials. People must verify sources before making any digital payment.”
Prevention remains the only safeguard
Experts advise that contact details of hospitals, banks, or institutions should always be verified through official websites or trusted directories. Blindly relying on search engine results can be risky, as fraudulent listings are increasingly common.
Users should also exercise caution while making even small online payments, especially when prompted by unknown individuals. In case of suspicious activity, immediate reporting to banks and cyber helplines is crucial to minimize losses.
The incident serves as a stark reminder that in today’s digital landscape, even a minor lapse in caution can result in significant financial damage, with cybercriminals constantly evolving their methods to exploit unsuspecting users.
About the author – Ayesha Aayat is a law student and contributor covering cybercrime, online frauds, and digital safety concerns. Her writing aims to raise awareness about evolving cyber threats and legal responses.
