A private digital solutions firm based in Maharashtra found itself in a financial crisis after an RTGS (Real-Time Gross Settlement) transaction of ₹1,59,01,550 was inadvertently credited to the wrong account in December 2024, due to a typing error in the account number.
Upon discovering the mistake, the firm initially approached its bank in hopes of reversing the transaction. However, the bank could not provide an immediate resolution, prompting the company to escalate the matter via the National Cyber Crime Reporting Portal (NCCRP).
Cyber Police Swing into Action After Complaint on National Portal
According to a senior official from the MBVV Cyber Police, the company’s prompt decision to file a complaint on the NCCRP proved to be critical. It allowed cyber officers to immediately act before the mistakenly deposited funds could be withdrawn or moved further.
“Once the complaint was received, we contacted the concerned bank, initiated formal correspondence, and requested them to freeze the wrongly credited funds,” the officer said. “We also sought legal permission to recover and redirect the amount to its rightful owner.“
Thanks to swift coordination between the cyber police, the banking institutions, and the judiciary, the transaction was halted and the full amount of ₹1.59 crore was successfully recovered and returned to the digital firm.
A Case Study in Cyber Coordination and the Importance of Timely Reporting
This case underscores the growing importance of cyber police units in not just handling scams and online fraud, but also rectifying financial errors through prompt digital intervention. The MBVV Commissionerate has once again highlighted how timely reporting and digital infrastructure like the NCCRP portal can safeguard financial assets even in offline mishaps like RTGS errors.
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Victims of similar incidents are encouraged to report cases quickly, especially through official portals like NCCRP, where cybercrime units can legally freeze and track high-value transfers. The case also stresses the need for companies to exercise utmost diligence in high-value transactions, as even small errors can lead to massive consequences.
