Apple has introduced a new in-store system designed to detect iPhone return fraud without opening sealed boxes, according to a report citing the company’s internal retail technology known as Presto.
The system is intended to help Apple Store staff verify whether a returned iPhone is intact and functioning properly while keeping the packaging sealed, allowing eligible devices to be returned to inventory without being opened.
The technology comes as Apple seeks to address a form of retail fraud in which customers allegedly remove accessories, internal components or even the phone itself before returning the package.
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Presto Can Check iPhones Inside Sealed Boxes
The reported Presto system allows store staff to scan an iPhone while it remains inside its original packaging and run diagnostics to confirm that the device is fully intact.
Previously, staff handling suspicious returns could be required to open the packaging to inspect the contents.
That process created another problem because once the box was opened, the device could no longer be treated as sealed inventory and might need to be sent back for further processing.
The new system is designed to avoid that by carrying out verification without breaking the seal.
Apple Targets Return Fraud and Resale of Stolen Parts
The technology is intended to address cases in which buyers allegedly remove accessories or components from iPhones and return incomplete packages.
Such fraud can also involve devices or parts being resold in the aftermarket.
By allowing stores to verify returned devices without opening the packaging, Apple could reduce the risk of incomplete or tampered products being accepted back into inventory.
The system also gives retail staff another method of identifying suspicious returns while preserving sellable stock.
Software Updates Can Be Installed Without Unboxing
Presto can also update iPhone software without opening the packaging.
This allows Apple Stores to install newer software on devices already in stock so that customers can receive phones running the latest available version when they are purchased.
The new Presto machines reportedly arrived in stores earlier this month and have now gone live.
The system adds to Apple’s existing anti-theft measures, including Stolen Device Protection, which was turned on by default in February 2026.
About the author — Suvedita Nath is a science student with a growing interest in cybercrime and digital safety. She writes on online activity, cyber threats, and technology-driven risks. Her work focuses on clarity, accuracy, and public awareness.
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