One of India’s most prominent food-tech firms, Rinshul Chandra, the Chief Operating Officer of Zomato’s food delivery vertical, has stepped down from his position. His resignation became effective on April 5, 2025, the company announced in a regulatory filing. According to the disclosure, Chandra’s decision stems from a desire to explore “new opportunities and passions.” In a letter addressed to Zomato’s founder and CEO, Deepinder Goyal, he mentioned that the move was in alignment with his evolving personal and professional aspirations. Chandra’s exit adds to the wave of transitions unfolding at Zomato, coinciding with a broader organizational overhaul. Recently, the company initiated a large-scale workforce reduction, impacting approximately 600 employees, primarily from its customer service departments located in Gurugram and Hyderabad. Many of those affected were part of the Zomato Associate Accelerator Programme (ZAAP)—an initiative aimed at reskilling internal talent for cross-functional roles.
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The layoffs appear to be linked to challenges in Zomato’s core operations. The company is reportedly facing a slowdown in food delivery demand and escalating losses in its quick commerce arm, Blinkit. To streamline operations and reduce costs, Zomato has fast-tracked its adoption of automation. Its AI-driven support system, Nugget, now handles over 15 million customer interactions each month, drastically reducing the need for a large human workforce in customer service. Amid these internal shifts, Zomato is also preparing to undergo a corporate rebranding exercise. In February 2025, shareholders gave the green light to rename the company from “Zomato Limited” to “Eternal Limited.” The change is set to take effect on April 9, though the consumer-facing brand and app will continue to operate under the name Zomato.
CEO Deepinder Goyal has clarified that the rebrand is part of the company’s strategy to position itself as a diversified player in the consumer services space. Over recent years, Zomato has expanded beyond food delivery into hyperlocal logistics, quick commerce, and other tech-enabled services. The new name, “Eternal,” aims to reflect this broader vision.
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However, the timing of this rebrand—coinciding with leadership exits and employee downsizing—has prompted questions around Zomato’s long-term stability and strategic clarity. While the company aims to innovate and evolve, sustaining growth amid rising competition and technological disruption remains a significant challenge.
As Zomato transitions into Eternal Limited, the coming months will be pivotal. Maintaining leadership stability, ensuring employee morale, and retaining investor confidence will be key to determining whether this transformation becomes a springboard for future success—or a cautionary tale in corporate evolution.