The Delhi Police’s Intelligence Fusion and Strategic Operations (IFSO) unit has dismantled a sophisticated online fraud network accused of duping State Bank of India (SBI) credit card holders of crores of rupees. Officials confirmed that 18 people were arrested during coordinated raids, leading to the recovery of 52 mobile phones, multiple SIM cards, and incriminating digital evidence.
The Modus Operandi
According to investigators, the accused operated a call center-style setup where they impersonated representatives from the National Payment Corporation of India (NPCI) and SBI’s customer support. Fraudsters called unsuspecting credit card holders, claiming that their cards would be blocked unless they completed a mandatory verification process.
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Victims were then persuaded to share sensitive details such as one-time passwords (OTPs), CVVs, and card numbers. Once in possession of this data, the scammers carried out unauthorized transactions, transferring large sums of money through instant payment apps and cryptocurrency wallets.
Authorities revealed that the network used social engineering tactics and targeted over 300 victims across India. Most of the defrauded funds were quickly laundered through fake accounts and digital wallets, making recovery difficult.
Crackdown and Preventive Measures
The arrests followed months of digital surveillance and technical analysis. Investigators traced multiple IP addresses, transaction trails, and call records linked to the fraudulent activities. Police sources confirmed that the group was highly organized, with distinct roles assigned for data collection, technical operations, and fund transfers.
Law enforcement officials have urged citizens to exercise caution and avoid sharing OTPs, PINs, or card details over the phone, even if the caller claims to be a bank official. Banks have also issued fresh advisories warning customers to verify all communications through official channels only.
Cybersecurity experts note that such scams highlight the urgent need for stronger consumer awareness campaigns and enhanced security features in digital banking systems. With India witnessing a rapid surge in digital transactions, authorities fear that cybercriminals will continue to exploit vulnerable users unless robust safeguards are implemented.