Fake Call Centres: US Authorities Charge Six Indian Call Centres For Cheating US Citizens In Calling Scam

Six Indian call centre businesses and their directors have been indicted by US authorities in an alleged conspiracy to swindle Americans in tens of millions of phone calls by posing as officials from the government pension system and the tax agency.

Federal Prosecutor Kurt Erskine announced the accusations in an Atlanta court, saying, “These India-based call centres allegedly intimidated their victims and took their money, including some victims’ entire life savings.”

“Scam robocalls cause emotional and financial devastation to victims, particularly our vulnerable and elderly populations.” People all over the United States receive calls on a regular basis from people with barely concealed Indian accents claiming to be American officials and threatening arrest or other penalties.

These calls, which can come multiple times a day, have tarnished Indians’ and India’s reputations among Americans.

According to the Justice Department, the six companies and their directors conspired with E Sampark, a company that provides telephone services over the internet, and its director, Guarav Gupta, “to transmit tens of millions of scam calls to American consumers.” In November 2021, that business and Gupta were charged in connection with the alleged scheme.

According to the Department, the call centres and their directors made the initial scam calls, and the supplier of the internet phone service known as VoIP redirected those calls into this country in an attempt to mislead Americans.

The Department said these call centres and directors were charged: Achievers A Spirit of BPO Solutions Private Limited and Manu Chawla; Fintalk Global and Sushil Sachdeva, Nitin Kumar Wadwani, and Swarndeep Singh alias Sawaran Deep Kohli; Global Enterprises and Dinesh Manohar Sachdev; Shivaay Communication Private Limited and Gaje Singh Rathore; SM Technomine Private Limited and Sanket Modi; Technomind Info Solutions and Rajiv Solanki.

According to Erskine, “criminal India-based call centres exploit US individuals, notably the elderly, by deceiving victims over the phone” through a variety of scams.

According to the Justice Department, callers posing as Social Security authorities threaten people by claiming that their identifying numbers, the American equivalent of India’s Permanent Account Number (PAN), have been used in a crime.

It further stated that the perpetrators, posing as tax officers, inform the victims that they owing tax arrears.

“In both cases, the call centres threaten to arrest the victim if money is not sent. The victims, including a number of Georgia residents, mailed money to a network of persons who allegedly laundered cash on behalf of the offshore fraud network based on misrepresentations made during the calls “According to the Justice Department.

According to the Department, in other scams, call centres tell victims that they are eligible for loans and require them to send fees in order to obtain their bank information, or they tell them that money has been deposited into their account and instruct them to withdraw the “money,” which were actually fake transactions, and send them as wire transfers or gift cards.

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