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Delhi Police have busted an alleged insurance fraud call centre in Janakpuri, arresting 43 people, including 32 women.
The operation was carried out during a raid on Wednesday night in West Delhi. Police said the accused allegedly contacted individuals using personal and insurance-related information, persuaded them to purchase policies and collected their Know Your Customer (KYC) details, which were subsequently misused for fraudulent purposes.
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How Was the Insurance Fraud Operation Uncovered?
Deputy Commissioner of Police (West) Hareshwar Swami said the police conducted a raid at the suspected call centre in Janakpuri following which 43 individuals were arrested. Those apprehended included 32 women and 11 men who were found working at the premises.
According to the police, the accused allegedly contacted existing insurance customers and prospective policyholders whose personal information was available through insurance-related records. They approached these individuals over telephone calls, presenting insurance policies and attempting to persuade them to make purchases.
Investigators said the suspected fraud involved obtaining sensitive personal information during these conversations. Customers were encouraged to share their KYC details as part of the purported insurance process. The information was allegedly used to cheat them, raising concerns about the misuse of personal data in insurance-related transactions.
Police identified Vishal Kapoor, a resident of Faridabad, as the alleged kingpin of the operation. His suspected role in managing the activities of the call centre forms part of the ongoing investigation.
What Did Police Recover During the Raid?
During the operation, police seized 43 mobile phones, laptops and several data sheets containing information connected to the suspected fraudulent activities. Investigators also recovered a substantial amount of digital data, which is currently being examined to establish the nature and extent of the operation.
The seized electronic devices and records are being scrutinised as part of the investigation. Police are examining the available information to understand how the accused approached potential customers, collected personal details and allegedly used those details for fraudulent purposes.
The case highlights the risks associated with sharing sensitive personal and KYC information during unsolicited insurance-related telephone calls. Such information can be misused when individuals are persuaded to disclose their details without verifying the identity or legitimacy of the caller.
Police said further investigation is underway. The examination of recovered digital records is expected to provide additional information about the alleged activities conducted from the Janakpuri premises and the involvement of those arrested.
